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Most of CARM’s key features have been established and will be part of the new CARM Client Portal (CCP).

With the implementation of the CCP, all importers will be required to register for access to the portal and participate in managing their own customs activities and profiles in closer coordination with customs brokers and other service providers.

CBSA has advised that failure to apply for CCP access will prevent your goods from crossing the border. 

Primary features of the CCP

Account management 

  • All importers will be required to self-manage access to their profile in the secure CCP site by delegating authority to their employees, customs broker/s or other service providers, to allow them to manage specific tasks within the portal.

Customs payment

  • Under CARM, importers will be responsible for making all payments for duty and taxes directly to CBSA.  
  • Payment will be facilitated via electronic funds transfer (EFT), electronic data interchange (EDI) payment, credit card, or pre-authorized debit (PAD). CBSA will be phasing out payment by cash or cheque.

Release prior to payment (RPP) bond

  • The new program will require all importers to supply CBSA with a surety bond to guarantee the payment of all duties and taxes before goods will be released from Customs control. 
  • Importers will be required to proactively review security requirements for their bond through the CCP and proactively increase bond levels as required to meet their on-going import needs. 
  • Customs has advised that the system will also prompt importers as their levels approach the maximum limit of the current bond. 

Customs accounting document (CAD)

  • Once a customs release is arranged by a customs broker or a customs authorized courier, the CCP will allow the importer to prepare and electronically submit their own CAD should they choose.
  • Customs brokers will still be able to file CADs on behalf of any importer that designates that broker as their agent within their CCP profile.

Adjustments and refunds

  • The CCP will allow the importer to file corrections to almost any field within their CAD, without penalty or interest, up until the date the transaction is paid on the client’s SOA. 
  • Customs brokers, when designated, will also be able to file these corrections via their existing EDI programs with CBSA.

Mass claims

  • The new CCP will give importers the ability to prepare and electronically submit mass blanket adjustments or refunds. 
  • It will also allow importers to delegate portal access to their customs broker or customs consultants so they may prepare these claims through the portal on their behalf.

Customs rulings

  • Importers will be able to file requests for customs rulings directly with CBSA via the portal or delegate CCP access to their customs broker, allowing them to prepare and file these rulings on their behalf.

E29B temporary import permit

  • Importers will be able to file requests for an E29B temporary import permit directly to the CBSA via the portal or delegate their customs broker to access their CCP to prepare and file these permits on their behalf.

HS tariff search engine

  • The CCP will incorporate a search engine to assist importers with identifying the correct 10-digit Harmonized System Tariff (HS) codes for their product. 
  • It is important to note that the HS tariff provided by the CBSA CCP portal will not be considered binding on CBSA, unless the importer files for a Customs ruling on the product.

The development and release of this new program is on a very rapid timeline.  Although design and policy has not yet been finalized by CSBA, the agency has released information about many of CARM’s upcoming features, requirements, and functions. 

Keep in mind these may be subject to some change before the full program launches. Please visit this site regularly or subscribe to our CARM e-bulletins for ongoing updates.

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Cole is ready to help. If you have further questions, please do not hesitate to contact your local account manager or This email address is being protected from spambots. You need JavaScript enabled to view it. today.

Require a customs bond? This email address is being protected from spambots. You need JavaScript enabled to view it. to submit a request and one of our CARM representatives will contact you directly. 


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