- Workplace Type: On-site
CBSA/CARM Importer Requirements
Step 4: View your Statement of Account (SOA)
and financial transactions
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The CARM Client Portal (CCP) serves as a central hub to view, manage, and reconcile your financial activities. It provides access to your Statement of Account (SOA) and offers full visibility of your transactions in real time.
It is important to review your CARM account regularly to make sure all financial information is accurate and complete. By identifying and correcting issues early on, you can prevent interest charges, avoid error payouts, and ensure compliance with the CBSA.
Follow the steps on this page to manage and track your financial activities on the CCP.
Want to learn more about your financial responsibility under CARM? Speak to one of our customs professionals for guidance.
Before you start
​​W​hat is shown in Transaction History? ​​
Transaction History provides real-time access to all financial activity posted to your account, including detailed line items for invoices, summaries of Notices of Penalty Assessments (NPAs), Commercial Accounting Declarations (CADs), Corrections and Adjustments, and some pre-CARM B3 or B2 information.
It also shows newly posted credits such as payments or refunds, along with the due dates for each applicable transaction. It is important to review this area regularly to ensure the activity and payments on your account are accurate and up to date.
What is the Harmonized Billing Cycle?
The Harmonized Billing Cycle is the standardized monthly accounting period used by the CBSA under the CARM system​​ for all postings which occur on an import account (RM)​​.
​​​Payables posted in each period will have specific due dates according to type and date, and available credits and payments will be included in automated account rules.​​ ​The ​complete monthly cycle ​period is from ​the ​​25th of one month to the 24th of the next. ​​
​​​On the 25th of each month, ​​​CAR​M ​​calculates ​balances for ​all financial activity​​ in action for the current period​​, including ​payab​le ​​duties​ and​ taxes, ​av​ailable ​​credits, and payments​ made. These ​balances are summarized and shown on your Statement of Account (SOA)​​.
​​​What is a Statement of Account (SOA)?​​​
The Statement of Account (SOA) provides a monthly summary of your current balances due for the period, last balance, payments, credits, interest charges, or other totals. The SOA is available through the CARM Client Portal (CCP) and is one of the primary tools for tracking your account activity with the CBSA, along with your transaction history.
CCP users will receive a notification every time the CBSA releases a new SOA, which is monthly on the 25th. Your transaction history must be monitored for changes to this monthly payable amount up until the payment due date. Staying on top of your SOA and transaction history helps ensure timely payments and accurate reconciliation.
How to monitor financial transactions in real time
Step 1: Sign in to the portal
- Visit the CARM Client Portal.
- Use your GCKey or sign-in partner to log in.
Step 2: View your financial transactions
- Ensure you are in the appropriate business account. From the CCP homepage, click Financial information.
- Click Transaction history.
- The next page will show your account details, current credit information, transaction tabs, and an advanced search option. Scroll down to view Financial transactions.
- You will see a list of your 10 most recent transactions in the current billing cycle. You have the option to select a specific date range or expand the list to view up to 100 transactions.
- To search for a specific transaction, click the Advanced search drop-down menu and select one of the following criteria:
- Transaction date
- CAD transaction number
- Description
- Posting date
- Type
- Amount
- Status
- Due date
- Click Add criteria if you want to include additional search keywords. Once you’re done, click Search to view and sort the results.
ProTip: There are two other ways to access your financial transactions on the CCP homepage. You can scroll down to Recent transactions and click View all transactions, or click Transaction history in the Most requested section next to it.
Step 3: Download and review your financial data
The Transaction History page allows you to download payment receipts or export your financial data for offline use. Export a listing of all transaction​s to conduct an initial review and ensure no past due balances exist. Continue to monitor balances via the CCP or by downloading further reports.
To download a specific receipt
- On the transaction line, click View to see the receipt.
- The Receipt will now be shown. Click Print to download a copy for your records.
To download transactions
- In the Transaction History page, change the Date range to All or specify a period.
- Click Export to CSV at the bottom of the page to download transaction files.
ProTip: Always save copies of your payments and reconciled transactions. They provide proof of payment and can be crucial for audits, other reconciliations, or for resolving discrepancies with the CBSA.
How to view your SOA in the CCP
Step 1: Sign in to the portal
- Visit the CARM Client Portal.
- Use your GCKey or sign-in partner to log in.
Step 2: Access your financial information
The CARM portal provides three types of financial information: Statement of Account (SOA), recent transactions, and invoices. For now, we will be viewing your monthly SOAs.
- From the CCP homepage, click Financial information.
- Under Services and information, click Statement of account.
ProTip: Make sure you are in the correct program account. You can switch accounts using the drop-down menu in the top right corner of the portal screen.
Step 3: Download your Statement of Account
You’ll now arrive at the Statement of account page, which lists your SOAs by Date and Billing Period for the date range showing. You have the option to select a specific date range, filter the statements, or expand the list to view up to 100 SOAs on one page.
- Confirm the Date range for the SOA(s) to list.
- From the Action column, click Download for the SOA you would like to view.
- The SOA will either open as a PDF in your browser or download automatically, depending on your configuration. It will show your current balance, your last balance, payments since your last SOA, credits, and interest charges. Check that the numbers are correct by reviewing them against your transaction history.
- Finally, save a copy for your records.
ProTip: Filter the downloaded transaction report to review open transactions for the current month due date. The balances should align with your SOA payable.
Need help accessing or reviewing your financial transactions? Our customs professionals are here to support you.
Frequently Asked Questions:
I have credit on my account. How can I use this? 
By default, available credits are used to clear open debts in your account, as per the CBSA clearing rules. You may choose to apply credit to specific transactions. If you prefer that your credits be disbursed, select this option in your account settings.
What’s the difference between my SOA and my Transaction History?
Why should I keep copies of my SOAs and receipts?
What should I do if my SOA and Transaction History don’t match?
Still have questions?
Speak to a customs professional from the Cole team. We’re here to help you stay compliant, every step of the way.
Next steps
Now that you have full visibility over your financials and a copy of your monthly Statement of Account (SOA), it’s time to pay your duties and taxes.
