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In today’s global marketplace and highly dynamic economy, getting retail goods from their source to your shelves is often the least of your problems. To gain and maintain a competitive edge in today’s cutthroat retail environment, minimizing overheads and shrewdly pricing your products are business imperatives.

As duties and taxes can rapidly erode profit margins that are already lean, you’re eager to minimize duties up front and, wherever possible, reclaim duties and taxes paid by filing corrections to your declarations. You want clear answers and, at times, binding rulings about HS classifications. You want to make sure you’re taking full advantage of free trade agreements and any customs regulations that work to your advantage. And to avoid any penalties that can be a big financial blow to your business, you want the peace of mind that you’re fully compliant with all of the current Customs rules and regulations.

Beyond the nitty-gritty of product imports, you may want to grow your business, and you certainly want to keep it running as efficiently as possible. This might call for a strategic rethinking of certain import processes or even your entire supply chain – a daunting measure, especially if you don’t have the required expertise in-house.

And then there’s the worry and the “what now?” of finding yourself in the midst of a Customs audit…

Making imports easy. It’s what we do.

Cole International has been helping customers in the retail sector navigate the customs and logistic landscape for over half a century. Through collaboration with our customers and a never-ending quest to lead our industry in both technical knowledge and good old-fashioned common sense, we’ve got the tools, the strategies and the know-how to help our retail customers succeed.

The value we provide to our clients goes far beyond transporting their goods and clearing them through Customs. We leave no stone unturned to ensure accurate classifications, valuations and country-of-origin determinations. Our refund and drawback efforts frequently net lucrative paybacks for our customers. We’ve been highly successful in obtaining favourable rulings for our customers. (For example, on behalf of a large retailer, we presented a case to CITT and successfully reduced a product’s duty classification from 18% to ‘duty free’.) We’ve applied our knowledge and our influence to overturn U.S. and Canadian Customs decisions and mitigate substantial penalties. And we apply our deep industry knowledge to help our customers stay compliant and minimize the impacts of Customs audits.

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