- Country: Canada
- Workplace Type: On-site
- Requesting Manager Email: TBD
- City: TBD
- Experience Level: Entry Level
Cole Careers
Join our team.
Customs Supervisor
About Us
Since 1958, Cole International has been a trusted leader in customs brokerage and freight forwarding, delivering innovative solutions that simplify global trade. With offices throughout Canada and the U.S., we pride ourselves on providing exceptional service that meets the unique needs of each customer. Our people are the heart of our success, driving efficiency and fostering long-term client relationships.
Why You'll Love This Role
As a Customs Branch Supervisor, you’ll play a key role in the smooth operation of one of our branches, overseeing a team of dedicated professionals. You’ll have the opportunity to lead and mentor staff while helping the branch meet its performance goals. If you enjoy a fast-paced environment where you can make a tangible impact and work collaboratively to drive success, this role is for you.
What We Offer
- A dynamic, team-oriented work environment
- Opportunities for professional growth and leadership development
- Competitive salary and comprehensive benefits package
- A focus on work-life balance, with flexible working hours and opportunities for overtime
- A company culture rooted in integrity, teamwork, and continuous improvement
What You'll Do
- Assist the Branch Manager in the daily management of branch operations
- Plan and delegate daily and weekly workloads to meet operational goals
- Supervise and support branch employees, ensuring high levels of productivity and customer satisfaction
- Ensure that all international shipments comply with legal and customs regulations
- Maintain accurate documentation and track branch performance metrics
- Communicate effectively with carriers, clients, customs, and staff to ensure timelines are met
- Train and mentor employees on new processes and procedures
- Perform post-entry work such as USMCA compliance and HTSUS verification
- Handle account setups, credits, re-bills, and classification of goods according to the US HTS
- Provide after-hours assistance to staff and clients as needed
- Maintain a safe, organized workspace in accordance with company policies
What You'll Bring
- A high school diploma or equivalent (GED)
- 5+ years of experience in customs brokerage or logistics (preferred)
- Strong communication skills, both written and verbal
- Ability to manage multiple tasks, delegate effectively, and work under pressure
- Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software
- A strong work ethic and positive attitude, with the ability to lead by example
- Flexibility and adaptability in a fast-paced work environment
Join Our Team
If you’re ready to take on a leadership role and contribute to the success of a growing company, we’d love to hear from you. Submit your application today and include the hashtag #ColeCareers in your submission to show you're ready to lead with Cole International!
