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Cole Careers

Join our team.

Technical Service Representative

Location: Montreal Branch

Reporting to the Customs Manager, the Technical Service Representative is responsible for a wide variety of technical duties to ensure the timely and accurate processing of customs entries and maintenance of clients' import databases. This includes but not limited to researching information on imported products and working with various trade chain partners (clients, carriers, vendors, Customs, and other Cole branches) to affect the release and final accounting of customs entries.

Required Qualifications

  • High School Diploma
  • Computer literacy
  • Minimum 3-5 years of direct work experience as a customs brokerage rater
  • Strong knowledge of customs clearance procedures
  • Industry-related studies required (CCS, professional designation, CTCS, etc.)

Preferred Qualifications

  • Ability to work in a fast-paced environment
  • Time management skills
  • Quality orientation - attention to detail
  • Customer focus and excellent communication skills
  • Talents for problem-solving
  • Responsibility and reliability
  • Excellent analytical and problem-solving skills

What we offer!

  • Complete training
  • Competitive salary adapted to your work experience
  • Employer matched pension plan
  • Employee incentive program
  • Employee benefit plan (health, life and disability insurance)
  • Paid personal leave
  • Vacation
  • Employee Assistance Program
  • Tuition reimbursement
  • Social events
  • On-site parking
  • Ability to evolve within the company
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