Cole Careers

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Branch Manager

Location: Seattle Branch

Reporting to the Regional Manager

The Branch Manager is responsible for the management, organization and growth & development of their respective branch. They must ensure the compliance of employees with the company policies, US Customs regulations, FMC Regulations, TSA Regulations, customer service requirements, and day-to-day clearing of inbound cargo. Oversee, assist, train & maintain responsibility for the preparation of Customs entries, payment of duties, quoting and movement of freight.

Core Competencies:

  • Customer Focus
  • Professional Communication Skills
  • Team Work
  • Problem Solving
  • Quoting
  • Accountability and Dependability
  • Ethics and Integrity
  • Time Management
  • Leadership
  • Coaching and Mentoring
  • Contributing to a collaborative work environment
  • Decision making and Judgement
  • Development and Continual learning
  • Delegation
  • Staff Management

Job Description

  • Organization & Leadership of the branch
  • Responsible for Branch revenue goals
  • Monitor branch performance and take corrective action, as necessary
  • Hiring, Training & Disciplining of Branch Employees
  • Receive and respond to calls from customers
  • Checking and responding to emails
  • Assist in quoting the movements of freight
  • Audit Freight Movements
  • Audit entries
  • Review files for profitability
  • Monitor staff training needs
  • Conduct regular staff meetings
  • Support business development
  • Client visits as required
  • Keep current with changing regulatory requirements and relay information to staff
  • Be available to receive phone calls/emails and provide after-hours assistance to staff and clients
  • Perform other duties as assigned



  • Customs Brokerage License (Required)
  • High School Diploma or equivalent


  • Ability to understand logical processes and be detail-oriented
  • Strong Leadership Skills
  • Strong work ethic
  • Exceptional customer service and/or sales skills
  • Ability to adhere to confidentiality when working with sensitive information
  • Ability to work with minimal supervision
  • Ability to work with strong attention to detail and timelines
  • Exceptional oral & written communication skills
  • Experience with Word, Excel, Powerpoint & Outlook
  • Ability to work with deadlines in a high-pressure environment


  • 5 - 10 years Freight Movement Experience
  • 5 - 10 years Customs Brokerage Experience
  • Knowledge of warehouse procedures

Work Conditions:

  • Manual dexterity is required to use desktop computers and peripherals.
  • Required to work in the office
  • Overtime as required
  • May need to work statutory holidays
  • Travel may be required

Working Conditions

  • Flexible work hours
  • Excellent Benefits
  • Healthy work-life balance
  • Dual Computer capabilities
  • Comfortable workstations; including multiple monitors
  • Education and Training available
  • Travel, when required