Cole Careers

The Customs Manager is responsible for the management, organization and growth & development of their respective branch. They must ensure the compliance of employees with the company policies, U.S. Customs regulations, customer service requirements, and day-to-day clearing of inbound cargo.  Oversee, assist, train & maintain responsibility for the preparation of Customs entries & payment of duties. 

• Customer focus
• Professional communication skills
• Team Work
• Problem solving
• Accountability and dependability
• Ethics and Integrity
• Time management
• Leadership
• Coaching and mentoring
• Decision-making and judgement
• Development and continual learning

• Organization & Leadership of the branch
• Responsible for Branch revenue goals
• Monitor branch performance and take corrective action as necessary
• Hiring, Training & Disciplining of Branch Employees
• Receive and respond to calls from customers
• Checking and responding to emails
• Audit entries
• Monitor staff training needs
• Conduct regular staff meetings
• Support business development
• Client visits as required
• Keep current with changing regulatory requirements and pass along information to staff
• Perform other duties as assigned

• Customs Brokerage License
• High School Diploma or equivalent
• 5-10 years Customs Brokerage Experience
• Ability to understand logical processes and be detail oriented
• Strong Leadership Skills
• Strong work ethic
• Exceptional customer service skills
• Ability to adhere to confidentiality when working with sensitive information
• Ability to work with minimal supervision
• Ability to work with strong attention to detail and timelines
• Exceptional oral & written communication skills
• Experience with Word, Excel, Powerpoint & Outlook
• Ability to work with deadlines in a high-pressure environment

• Overtime & travel may be required
• Manual dexterity is required to use desktop computer and peripherals
• May need to work statutory holidays