Cole Careers

Reporting to the Regional Manager, the Branch Manager (Customs Manager) is responsible for the management, growth and development of the Branch.  They ensure the compliance of employees with company policies, US customs regulations, customer service requirements, and day-to-day clearing of inbound cargo.  In addition, they will oversee, assist, train & maintain responsibility for the preparation of customs entries, payment of duties, and quoting customs fees.

• Customer Focus
• Professional Communication Skills
• Team Work
• Problem Solving
• Quoting
• Accountability and Dependability
• Ethics and Integrity
• Time Management
• Leadership
• Coaching and Mentoring
• Contributing to a collaborative work environment
• Decision making and Judgement
• Development and Continual learning
• Delegation
• Staff Management

• Organization & Leadership of the branch
• Responsible for Branch revenue goals
• Monitor branch performance and take corrective action, as necessary
• Hiring, Training & Disciplining of Branch Employees
• Receive and respond to calls from customers
• Checking and responding to emails
• Assist in quoting delivery of freight
• Audit entries
• Review files for profitability
• Monitor staff training needs
• Conduct regular staff meetings
• Support business development
• Client visits as required
• Keep current with changing regulatory requirements and relay information to staff
• Be available to receive phone calls/emails and provide after-hours assistance to staff and clients
• Perform other duties as assigned

Education:

• Customs Brokerage License (Required)
• High School Diploma or equivalent

Skills:

• Ability to understand logical processes and be detail-oriented
• Strong Leadership Skills
• Strong work ethic
• Exceptional customer service and/or sales skills
• Ability to adhere to confidentiality when working with sensitive information
• Ability to work with minimal supervision
• Ability to work with strong attention to detail and timelines
• Exceptional oral & written communication skills
• Experience with Word, Excel, Powerpoint & Outlook
• Ability to work with deadlines in a high-pressure environment

Experience:

• 5 - 10 years of Customs Brokerage experience
• Knowledge of warehouse procedures

Work Conditions:

• Manual dexterity is required to use desktop computers and peripherals.
• Required to work in the office
• Overtime as required
• May need to work statutory holidays
• Travel may be required

• Flexible work hours
• Excellent Benefits
• Healthy work-life balance
• Dual Computer capabilities
• Comfortable workstations; including multiple monitors
• Education and Training available
• Travel, when required